If you have special needs...

We want all Aetna members to have easy access to their health care information. We continue to enhance Aetna Navigator to make it accessible and useful to our members, regardless of need. Depending on your need, either use the online Contact Us function on this site or call Aetna's Member Services Team at the toll-free number on your member ID card. Hearing- and speech-impaired members can use our toll-free TDD number: 1-800-270-2386. Our customer service professionals will provide any assistance or information you require.

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