Contact Member Services

Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment.

If you prefer to contact Member Services with this public form, please complete the information below. We respond to messages from 8am-6pm EST, Monday-Friday.

Do not use this form to report a medical emergency. Call your local emergency hotline (for example, 911) or go to the nearest urgent care center or emergency room and notify your doctor as soon as possible.
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"Aetna" is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies.  The Aetna companies that offer, underwrite or administer benefit coverage include Aetna Better Health Inc., Aetna Health Inc., Aetna Health of California Inc., Aetna Dental Inc., Aetna Dental of California Inc., Missouri Care, Incorporated, Aetna Health Insurance Company of New York, and Aetna Health Insurance Company and/or Aetna Life Insurance Company.  Aetna Pharmacy Management refers to an internal business unit of Aetna Health Management, LLC.